Privacy Policy
Last updated: July 2026
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information".
See below for details on what Personal Information we collect and why:
Device information
Examples collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose: to load the Site accurately for you, and to perform analytics on Site usage to optimize your browsing experience.
Source: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our core e-commerce processor, Shopify.
Order information
Examples collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and — in line with the preferences you've shared with us — provide you with information or advertising relating to our products or services.
Source: collected directly from you during checkout.
Disclosure for a business purpose: shared with our core e-commerce processor, Shopify.
Customer support information
Examples collected: name, email address, order history, and communication logs.
Purpose: to provide dedicated customer support.
Source: collected directly from you.
Disclosure for a business purpose: shared with our customer service platform and fulfillment partners.
Minors
We do not intentionally collect Personal Information from children. If you're a parent or guardian and believe your child has provided us with Personal Information, please contact us at [email protected] to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. Read more about how Shopify uses your Personal Information in the Shopify Privacy Policy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. Read more in the Google Privacy Policy, or opt out via the Google Analytics Opt-out page.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners (such as Meta and Google), directly and in some cases through cookies or similar technologies.
You can opt out of targeted advertising via the following networks:
Lawful Basis (GDPR)
Pursuant to the General Data Protection Regulation ("GDPR"), if you're a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:
Your explicit consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
For our legitimate business interests, which do not override your fundamental rights and freedoms.
GDPR (EEA residents)
If you're a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, contact us at [email protected].
Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more on how data transfers comply with the GDPR, see Shopify's GDPR Information.
CCPA / CPRA (California residents)
If you're a resident of California, you have the right to access the Personal Information we hold about you (the "Right to Know"), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. You also have the right to opt out of the sale or sharing of your personal information. To exercise these rights, contact us at [email protected].
Cookies
A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and social media cookies to optimize your experience, remember your preferences, and track user behavior to improve our services.
You can control and manage cookies through your browser controls (usually found in your browser's "Tools" or "Preferences" menu). Please keep in mind that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.
Do Not Track
Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Contact
For more information about our privacy practices, if you have questions, or if you'd like to make a complaint, please contact us by email at [email protected].
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Frequently Asked Questions
How often should I use it to see the results?
For visible results, we recommend daily morning use for the first 14 days. Most customers report a noticeable reduction in puffiness from day one, with firming and luminosity improvements appearing around days 7–10 of consistent use. For long-term collagen benefits, daily or every-other-day use maintains the fibroblast stimulation cycle. The entire ritual takes 60–90 seconds, so it slots effortlessly into any existing skincare routine.
Do I use the Jade Roller / Ice Roller before or after my skincare products?
Always apply your skincare products (serums, face oils, or moisturizers) before rolling. The rolling and gliding motions help push your skincare ingredients deeper into the dermis, speeding up absorption and making your products much more effective.
What is the difference between a Jade Roller and a Gua Sha, and which one is better?
They complement each other! The Dual-Sided Jade Roller is your gentle, quick daily tool to instantly de-puff the eyes and wake up your skin in the morning. The Gua Sha Stone provides a deeper, targeted tissue massage 2–3 times a week to break up facial tension, sculpt your jawline, and drain lymph nodes.
Can a facial ice roller or jade roller actually help with acne, oily skin, and breakouts?
Yes! Natural cold therapy and authentic crystals naturally calm down inflamed, angry acne flare-ups and reduce the redness of blemishes. For the ultimate clear-skin routine, wash with our Deep-Cleansing Tea Tree Soap first to strip away impurities and oil, then follow with a cold facial massage to tighten open pores and lock in moisture.
Glow-Sculpt™
A cold-therapy skincare ritual, built for mornings. Sculpt cold, glow warm.
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